Château de Chenonceau  
A new digital tour !

Scenario

Chenonceau castle has been working with Sycomore since 2004 to improve and modernize its tour. « Chenonceau’s audio guided tours are the trendiest of France » stated Le Parisien in 2004.

In 2010, Sycomore partnered once again with the castle to digitalize its tour. For the first time, IPods touch were presented to visitors as visit devices. It was the beginning of audioguide apps and high-quality videos.

Opportunity

In 2018, the Castle wished to upgrade their visitor tour experience, with an improved multimedia guide.

 

Solution

We proposed our multimedia guide, Mguide as well as a full audioguide app.

–        Thoroughly conceived for digital visits, our device has a wide screen protected with an immovable case. The Mguide includes Infrared and Bluetooth technologies which have become essential for the installation of a visioguide systems.

–        The device allows the semi-automatic triggering of audio comments via geofencing (commentaries start when visitors a room), and displays an interactive map of the museum (commentaries are triggered by clicking on the points of interest indicated on the map)

–        The audioguide app, designed by Sycomore also sets forth additional on-site services such as stores, catering areas, events…

The goal behind this new partnership is to continuously improve the visit experience by integrating new features every 6 months over a 5 year period. The tour will soon include the gardens and the app will add a visitor flow management option.